Refund policy

Quick Summary: We offer a 30-day return policy on eligible items. To qualify for a return, products must be unused, factory-sealed in their original packaging, and accompanied by proof of purchase. Buyers are responsible for all return shipping costs, unless the item received was faulty or damaged. To start a return or report damaged items, contact our team at sales@cardgameemporium.co.uk.

Returns & Refund Policy

At Card Game Emporium, we want you to be completely satisfied with your purchase. We have a 30-day return policy, giving you 30 days after receiving your item to request a return.

Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

Must be in the exact same condition that you received it.
Unused, with original tags intact.
Must be factory-sealed in its original packaging (crucial for TCG booster boxes, packs, and decks).
Accompanied by a receipt or proof of purchase.

How to Start a Return

Items sent back to us without first requesting a return will not be accepted. Please follow our standardized step-by-step process below:

Step	Action Required	Details & Address
1. Request Return	Contact us via email stating your order number and reason for return.	sales@cardgameemporium.co.uk
2. Receive Label & Shipping Info	If accepted, we will send you instructions on sending your package. Note: Return postage costs are paid by the buyer unless the item arrived damaged or defective.	Sent to your account email address
3. Dispatch Item	Pack the item securely in original condition and ship it back to our UK warehouse address using a tracked shipping method.	Card Game Emporium 19 Heol Tynton, Llangeinor, CF32 8PP, United Kingdom

Damages, Issues & Policy Exceptions

Damages & Faulty Items

Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Return Shipping Coverage: If your item is confirmed to be faulty or damaged, Card Game Emporium will provide a prepaid return shipping label.

Standard Return Shipping Costs

For standard change-of-mind returns, buyer's remorse, or ordering errors, the customer is responsible for all associated return postage charges. We strongly recommend using a tracked shipping service, as we cannot issue refunds for items lost in transit back to us.

Non-Returnable Items & Exceptions

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants).
Custom products (such as special orders or personalized items).
Personal care goods (such as beauty products).
Hazardous materials, flammable liquids, or gases.
Sale items and gift cards (returns cannot be accepted on these).

Please get in touch if you have questions or concerns about your specific item.

Exchanges & EU Cooling Off Period

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period: If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must remain unused, in original packaging with tags and proof of purchase.

Refunds Timeline

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

Approval & Processing: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Banking Delays: Please note that it can take additional time for your bank or credit card provider to process and post the refund.
Follow Up: If more than 15 business days have passed since we approved your return, please contact us immediately at sales@cardgameemporium.co.uk.

Frequently Asked Questions

Who pays for the return shipping cost?

The buyer is responsible for paying all return shipping costs for standard returns. However, if your item arrived damaged or defective, Card Game Emporium will cover the return shipping costs.

What is the return window at Card Game Emporium?

We offer a 30-day return policy. You must request a return within 30 days of receiving your order.

Can I return opened trading card products?

To be eligible for a return, products must be unused and in their original, factory-sealed packaging with all tags intact. Opened booster packs or broken box seals are not eligible for return.